SHIPPING POLICY

Effective Date: August 25, 2026

1. Order Processing All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.

2. Domestic Shipping (United States) We ship to all 50 US states. Estimated delivery times after processing:

• Standard Shipping: 5–8 business days
• Expedited Shipping: 2–3 business days
• Overnight Shipping: 1 business day (order must be placed before 12 PM EST)

Shipping rates are calculated at checkout based on your location and selected shipping method.

3. Free Shipping We offer free standard shipping on all US orders over $100. This discount is applied automatically at checkout.

4. International Shipping We ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the sole responsibility of the customer. Heels Cosmetics is not responsible for delays caused by customs processing.

Estimated international delivery times: 10–21 business days, depending on destination.

5. Order Tracking Once your order ships, you will receive an email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

6. Shipping Delays Heels Cosmetics is not responsible for shipping delays caused by carrier issues, weather, customs, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to assist you.

7. Lost or Stolen Packages If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local post office first. If the package cannot be located, contact us at heelscosmetics.com@heelscosmetics.com within 7 days of the marked delivery date and we will work with you to resolve the issue.

8. Incorrect Address Please double-check your shipping address before placing your order. Heels Cosmetics is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at heelscosmetics.com@heelscosmetics.com — we can only make changes before the order has shipped.

9. Contact For any shipping questions, reach us at heelscosmetics.com@heelscosmetics.com. We respond within 1–2 business days.