Returns & Exchanges

We want you to love every Heels product. If something isn't right, here's how we make it right.

30 days to decide
You have 30 days from the day your order is delivered to request a return or an exchange.

Unopened products: refund or exchange
Products that are unopened, unused and in their original packaging can be returned for a refund to your original payment method, or exchanged for another product.

Opened products: one free shade exchange
For hygiene reasons, we can't resell or refund opened lip and cheek products. But if a shade isn't right for you, we'll exchange it once per order for a different shade of the same product, free of charge. You don't need to send the opened product back.

Damaged, defective or wrong item
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, and we cover all shipping.

Reactions
If a product irritates your skin, stop using it right away and email us with your order number. We'll review it with you and make it right.

Final sale
Products clearly marked "Final sale" on their product page, and gift cards, can't be returned or exchanged unless they arrive damaged or defective.

How to start
1. Email contact@heelscosmetics.com with your order number and what you'd like: refund or exchange (and the new shade, for exchanges).
2. We'll reply within 2 business days with instructions and the return address.
3. For refunds of unopened products, ship them back to:
   Heels Cosmetics
   1707 1st St E, Unit 203
   Bradenton, FL 34208
   United States

Return shipping
- Damaged, defective or wrong items: we pay all shipping.
- Shade exchanges: we ship your new shade free.
- Change-of-mind returns of unopened products: return shipping is paid by the customer. We recommend a trackable service.

Refund timing
We issue your refund within 5 business days after your return arrives and is checked. Your bank or card provider may take another 5–10 business days to show it. Original shipping charges are refunded only if the return is due to our error.

Questions?
contact@heelscosmetics.com · (970) 452-7497